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Social media increases sales and customer retention through regular interaction and timely customer service. In the 2015 Sales Best Practices Study from research institute MHI Global, world-class companies rated social media as the most effective way to identify key decision makers and new business opportunities. In the State of Social Selling in 2015, nearly 75 …

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In order to engage customers retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[17] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[5] The spread of information and awareness can occur across numerous channels, such as the …

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In recent months, Congress and the leading internet companies have proposed various efforts to inject transparency into political advertising. But that can only do so much to limit the effects of the well-organized, nefarious disinformation operations of the future. Moving forward, social-media companies need to think about how to segregate the goals they implicitly share …