Insights and Trends in Business and Society


Author Archive: Ebony Meudell

Have We Created a Benefits Monster With a Voracious Appetite?

I have been covering employee benefits as a professional writer for many years. I have noticed that every fall there is a drive among employers and their brokers to come up with benefit package...

Transforming Customer Experience: The Power of the Automotive Call Center

Introduction In an era where customer service often determines the winner in an intensively competitive automotive market, the role of automotive call centers becomes crucial. A dedicated call center...